Privacy Policy
Active Solutions Physiotherapy is committed to protecting your privacy and managing your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We may collect personal and health information including:
- Name, date of birth, address, phone number and email
- Emergency contact details
- Medical history and health information relevant to your treatment
- Referral information from other healthcare providers
- Payment and health fund details
- Information submitted through our website forms, including enquiry details, appointment requests, and message content
- Technical information when you use our website, such as IP address, browser type, device information and website interaction data
How we collect your information
We collect information directly from you when you:
- Complete online or paper forms, including website contact forms
- Make bookings or complete intake forms through our booking system
- Attend appointments
- Communicate with us via phone, email or SMS
We may also receive information from:
- Your GP or specialist
- Other healthcare providers
- Insurers or compensation bodies
Why we collect and use your information
We collect and use your information to:
- Provide safe and effective physiotherapy care
- Maintain accurate clinical records
- Manage appointments, bookings and reminders
- Process payments and health fund claims
- Communicate with you regarding your treatment
- Respond to website enquiries and booking requests
- Monitor and improve our website performance and user experience
How we store and protect your information
Your information is stored securely in electronic systems, including Cliniko and our website database (MySQL), and may also be transmitted via email when forms are submitted.
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure. While we implement appropriate security measures, transmission of information over the internet and via email carries some inherent risks.
Disclosure of your information
We may share your information with:
- Your GP, specialists, or other healthcare providers involved in your care
- Health insurers or third-party payers
- Administrative and technology service providers, including booking systems, website hosting providers, email service providers, and analytics platforms
- Service providers supporting our website functionality and analytics, including Google Tag Manager and Google Analytics
We only share information necessary for your care, operation of our services, or as required by law.
Access and correction
You may request access to your personal information or ask us to correct it at any time by contacting us.
Communication consent
With your consent, we may contact you via SMS, email or phone regarding:
- Appointment reminders
- Follow-up care
- Relevant clinic information
You can opt out of these communications at any time.
Website and online forms
Information submitted through our website or online forms is transmitted to our systems, including storage in a secure database and delivery via email.
Our website may use cookies and similar technologies to support functionality and analyse website usage. Analytics tools, including Google Analytics, may collect information such as pages visited, time on site, general location data, and interactions with our website.
You can control or disable cookies through your browser settings and may use available tools to opt out of analytics tracking.
Contact us
If you have any questions or concerns about your privacy, or wish to make a complaint, please contact:
Active Solutions Physiotherapy
www.activesolutions.physio
0438 648 884